Privacy Policy

Last Updated: May 15, 2026

Gorilla Haulers respects your privacy. This Privacy Policy explains how Gorilla Haulers collects, uses, protects, and shares information when you visit our website, request an estimate, contact us, schedule a service, or communicate with us by phone, email, text message, or online form.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you request an estimate, contact us, schedule a service, or communicate with our team, we may collect:

• Name
• Email address
• Phone number
• Pickup and delivery ZIP codes or service locations
• Type of service requested
• Preferred service date
• Details about your move, hauling request, junk removal, storage, packing, donation pickup, or home cleanout
• Any other information you choose to provide in a form, message, call, or email

Website and Usage Information

When you visit our website, we may collect certain information automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or search source
• General location information
• Cookies and similar tracking technologies

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries
• Provide quotes and estimates
• Schedule and coordinate moving, hauling, junk removal, packing, storage, donation pickup, home cleanout, and related services
• Communicate with you about your service
• Send appointment updates, confirmations, reminders, and follow-up messages
• Improve our website, services, and customer experience
• Process internal business operations
• Maintain records for customer service, billing, legal, and operational purposes
• Protect against fraud, unauthorized activity, or misuse of our website

3. SMS and Mobile Information

If you provide your mobile phone number, you may receive text messages from Gorilla Haulers related to your inquiry, estimate, appointment, service updates, scheduling, or customer support.

Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to communicate with you regarding your service.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.

4. How We Share Information

We do not sell your personal information.

We may share limited information only when necessary to operate our business, provide our services, or comply with legal obligations. This may include sharing information with:

• Employees, contractors, or service providers who help us fulfill your request
• Scheduling, dispatch, customer service, payment, communication, website, analytics, or business software providers
• Insurance, legal, accounting, or compliance professionals
• Government agencies, regulators, or law enforcement when required by law
• Other parties when necessary to protect our rights, customers, property, or safety

We do not share mobile information, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality, understand website traffic, measure performance, and improve the user experience.

You may be able to disable cookies through your browser settings. However, disabling cookies may affect how certain parts of the website function.

6. Third-Party Links

Our website may contain links to third-party websites, platforms, or services, such as social media pages, review platforms, maps, or other external resources.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing information to them.

7. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online form, email, text message, or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we may delete, anonymize, or securely store it in accordance with our business practices and legal requirements.

9. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to any legal or operational requirements.

You may opt out of text messages by replying STOP to any SMS message from us.

You may also contact us directly if you no longer wish to receive communications from Gorilla Haulers.

10. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

11. State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used.

To submit a privacy-related request, please contact us using the contact information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Gorilla Haulers
19960 Wild Cherry Ln.
Germantown, MD 20874

Email: sales@gorillahaulers.com
Dispatch: dispatch@gorillahaulers.com
Phone: (202) 838-5829