Frequently asked questions

Our trucks run between our Chicago, New Jersey, and DC-area bases every day, and down the East Coast to Florida. We pick up state-to-state moves across the East Coast and Midwest, supported by our DMV, New York/New Jersey, and Chicago operations. Share your pickup ZIP code, destination, and preferred date so we can check scheduling for your move.

Yes. Gorilla Haulers offers nationwide delivery for interstate moves originating on the East Coast and in the Midwest. Delivery arrangements and timing depend on your route and shipment. Share your destination ZIP code so we can confirm delivery arrangements for your route.

Yes. Our local moving service covers Washington, DC, Maryland, and Northern Virginia. We move houses, townhouses, apartments, and offices. Include stairs, parking, and any elevator details in your request so we can plan the right crew and equipment. Local DMV rates start at $150 per hour for 2 movers, with a 3-hour minimum plus travel time and a $99 fuel charge per move.

Our locations are at 19960 Wild Cherry Ln., Germantown, MD 20874; 321 Sherman Ave, Newark, NJ 07114; and 4401 W Cortland St, Chicago, IL 60639. Interstate pickup coverage extends across the East Coast and Midwest, including the southern East Coast. You do not need to live near a location to request a move.

Yes. Enter both ZIP codes in the estimate form. For example, we can review a Philadelphia-to-Ohio move or a Georgia-to-Texas move. Our team checks your route, inventory, and dates before confirming the arrangements.

Yes. You can request a free estimate through the form or by calling (202) 937-2625. Requesting an estimate does not obligate you to book.

Your route, inventory, access at both properties, moving date, and services such as packing or storage affect the estimate. The form starts the conversation. We review your move details with you before providing an estimate; submitting a request does not book a move.

Start with your pickup and destination ZIP codes, preferred date, and home size. We will also need an inventory and details about stairs, elevators, parking, and large or fragile items. Include any packing or storage needs.

No. The form is an estimate request. Our team contacts you to review the move and discuss availability. Your moving date is confirmed through the booking process.

Contact us once you know your likely moving date and destination. If your date is flexible, tell us. If your move is soon, call us to check availability for your route.

Contact our team before moving day with the updated list. Adding furniture, boxes, or services can affect the estimate and the equipment needed. Ask for the changes to be reflected in your moving paperwork.

For standard long-distance service, the delivery window is up to 21 business days, excluding time in storage. The window starts on your first available delivery date, not the pickup date. That first available date is not a guaranteed delivery date. Ask about Premium Guaranteed Service if you need a guaranteed schedule. This delivery window does not apply to local moves.

Tell us about stairs, elevator reservations, loading docks, parking restrictions, and any building paperwork requirements at both addresses. Mention narrow entrances or other access issues that could affect moving large items.

Yes, we offer furniture disassembly and reassembly as part of our moving services. Send us the details of the items so the team can confirm the work included in your estimate.

Contact us as soon as you know, with your name, booking reference, and new preferred date. The team will check the schedule and explain any changes under your booking terms.

A reservation deposit of up to 35% of your moving quote may be required. The amount depends on the move size, location, and applicable discounts. Your deposit is credited toward the total cost of the move. Check your estimate for the amount required to reserve your date.

Send your cancellation in writing to sales@gorillahaulers.com. Booking deposits are refundable only when you cancel at least 72 hours before your original moving date. A cancellation made at pickup after the crew arrives is non-refundable. Use your original moving date when checking the deadline.

The estimate includes moving blankets for furniture, loading and unloading, an itemized inventory recording condition, and disassembly of standard furniture when needed for safe moving. Items the crew disassembles are reassembled at delivery, provided the necessary tools and parts are available. Elaborate furniture may need extra labor or specialist servicing, so tell your estimator about it before booking.

Packing, unpacking, and materials cost extra unless they are specifically listed in your estimate. Supplies such as boxes, tape, bubble wrap, and shrink wrap are not automatically included. Tell us about TVs, mirrors, glass tabletops, artwork, and other items that may need protective packing so the cost can be discussed before moving day.

Appliance disconnection and reconnection are not included in the moving estimate. Arrange for appliances to be disconnected and prepared before pickup, and for reconnection at the destination.

Yes. Extra stairs, elevator use, a long carry between the truck and the home, or a shuttle truck can add charges if they are not already included in the estimate. Describe access at both addresses before booking so the team can review the applicable charges with you.

Keep passports, important documents, money, jewelry, and medications with you. Our prohibited-item list includes ammunition, fireworks, gasoline, propane tanks, aerosol cans, paint and paint thinners, cleaning chemicals, live plants, and perishables. Ask the team before packing an item you are unsure about.

Yes. Select packing on the estimate form and tell us what you need packed. Include fragile items and anything that needs particular handling so we can discuss materials and the service scope.

Yes. Tell us your move-out date, expected move-in date, and what you need to store. We will discuss storage availability, duration, pricing, and later delivery with your moving estimate.

Yes. The first 30 days after pickup are free on eligible long-distance moves. After that, storage is $0.50 per cubic foot for each additional 30 days or part of 30 days, with a 300 cubic foot minimum. Flat-rate moves with direct delivery are excluded, and the offer does not apply to local moves.

Access depends on the storage arrangement. Let us know before booking if you expect to retrieve items, so the team can explain the available options and any access conditions.

Ask about the storage location, conditions, duration, access, pricing, and how later delivery is arranged. These details should be confirmed for your belongings before booking.

Our U.S. DOT No. is 3467429 and our MC number is 1654219. You can check our official FMCSA record, visit our BBB Accredited Business profile, and read customer feedback on Google using the direct links on this website.

Gorilla Haulers has been in business since 2020, with six years of experience as of 2026.

Yes. Gorilla Haulers is a BBB Accredited Business with an A+ rating. Our BBB Accredited Business profile, linked on this site, shows the current rating. BBB Accredited Business ratings are separate from Google customer review scores.